Terms of Use

These Terms of Use govern your use of the public website operated by Sasha Flores Therapy (Horizons of Hope Counseling, PLLC) (this website), including its informational content, forms, group and retreat interest pages, organizational inquiry features, newsletter signup, and payment links where available.

Clinical services are governed separately by applicable informed-consent, treatment, privacy, and other clinical documents. These Terms are not a clinical informed-consent document and do not describe the terms of any therapy service itself.

Using this website does not, by itself, establish a therapist-client relationship. None of the following creates a clinical relationship:

• Viewing this website or any of its pages
• Submitting a general inquiry, interest list entry, or organizational inquiry
• Joining an interest list for a group or retreat
• Subscribing to practice emails
• Reviewing educational or informational content on this website

A clinical relationship begins only through the practice's formal intake and acceptance process and applicable consent documentation. Submitting a payment alone does not automatically establish a therapist-client relationship.

This website and its forms are not monitored for emergencies or crisis response. The practice does not provide 24/7 crisis monitoring through this website.

If you are experiencing an immediate emergency, call 911 or go to the nearest emergency department. You can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988 (available in the United States).

Public content on this website is educational and informational. It is not individualized diagnosis, medical advice, mental-health advice, psychotherapy, or treatment.

Nothing here is meant to minimize the clinical nature of actual therapy services once a client relationship exists. Therapy services are provided through the practice's clinical process, not through reading this website.

Website forms are intended for general administrative and interest-related communication, such as asking about a service, joining an interest list, or submitting an organizational inquiry.

Please do not submit through these forms:

• Diagnoses or requests for diagnosis
• Detailed trauma histories
• Medical records or treatment records
• Medication details
• Highly sensitive clinical information
• Unlawful, abusive, or harassing content

For how website data is handled, see the Website Privacy Policy.

You agree not to use this website to:

• Do anything unlawful
• Attempt unauthorized access to the website, its systems, or non-public areas
• Interfere with the security or operation of the website
• Introduce viruses, malware, or other malicious code
• Impersonate another person or misrepresent your affiliation
• Submit false or fraudulent information
• Use automated scraping or extraction that materially interferes with the site
• Infringe intellectual-property rights of the practice or others
• Harass, threaten, or harm others

Original website text, branding, graphics, and other original materials on this website are owned by Sasha Flores Therapy (Horizons of Hope Counseling, PLLC) and/or Sasha Flores unless otherwise identified.

You may view and use this website for normal personal, noncommercial purposes. Quoting or linking to public website content is permitted with attribution.

This does not claim ownership of third-party trademarks, embedded services, licensed fonts, or other third-party content, which remain the property of their respective owners.

This website may link to or use third-party services, including:

• SimplePractice (clinical intake, booking, and records)
• Stripe (payments)
• Mailchimp (newsletter)
• hCaptcha (form protection)

Those services operate under their own terms and privacy practices. A link to another website does not imply endorsement of that website or its operator.

Certain services, groups, intensives, or retreats may have separate participation, payment, cancellation, refund, screening, or eligibility terms. Where those specific terms exist, they control over these general Website Terms if there is a conflict.

For example, see the Hill Country Retreat cancellation policy. Those separate policies are not changed by these Terms.

Website descriptions, educational material, and descriptions of therapeutic approaches describe possible experiences or approaches and do not guarantee any particular result or outcome. Any testimonials, if used in the future, would reflect individual experiences and are not a guarantee of results.

Nothing here is meant to imply that psychotherapy is ineffective or uncertain in a misleading way.

The practice may update, remove, or change website content, offerings, availability, fees, or features at any time.

This does not allow already-entered contracts or paid services to be changed retroactively in a way that violates their own governing terms.

This public website is provided on an "as available" basis. The practice does not guarantee uninterrupted or error-free website operation.

This section is limited to the public website itself and does not waive any professional clinical duties.

To the extent permitted by law, the practice's liability arising from your use of this website itself is limited. This section applies only to use of the public website and is separate from any professional services.

This section does not attempt to waive, and nothing in these Terms waives: professional negligence or malpractice liability; statutory rights that cannot legally be waived; HIPAA or other privacy obligations; or duties arising from an established clinical relationship.

Because the practice serves clients across multiple states, the choice of governing law and venue for these Terms has not been finalized. Attorney Review Required

No definitive state or venue choice is published here until it is confirmed by qualified counsel.

For information about how data submitted through this website is handled, see the Website Privacy Policy. For how protected health information is handled within the clinical practice, see the Notice of Privacy Practices.

Sasha Flores Therapy (Horizons of Hope Counseling, PLLC)

Sasha Flores, LCSW-S, PMH-C, RYT-200

Email: horizonsofhope@pm.me

Phone: (361) 202-5238

These Terms of Use are effective as of August 25, 2026.